Privacy Policy

1. Information We Collect

We may collect information from you when you interact with our website, contact us, or use our services, including:

a) Personal Information

• Full name
• Email address
• Company name
• Phone number
• Billing and payment details
• Job title or role
• Country or region
• IP address

b) Usage and Technical Information

• Device and browser type
• Operating system
• Log data (time and date of access)
• Interaction with our AI agents or systems
• Cookies and similar tracking technologies

2. How We Use Your Information

We collect and use your information to:

• Provide and manage our AI and Automation services
• Deliver personalized support and experiences
• Analyze usage trends to improve our solutions
• Communicate with you about services, updates, and offers (you can opt out)
• Enforce our Terms of Service and prevent misuse
• Comply with legal obligations in Canada and other jurisdictions

3. International Users and Data Transfers

As a Canada-based company offering services globally, your information may be processed and stored in Canada, the United States, the European Union, or other countries where we or our service providers operate.
We take steps to ensure your personal information is handled securely and in accordance with applicable privacy laws, including PIPEDA, GDPR (for EU residents), and other relevant international standards.

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

• Trusted third-party providers: Hosting, analytics, communication, and payment services under strict confidentiality agreements.
• Legal authorities: To comply with legal obligations or respond to lawful requests.
• Business transactions: If our business is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that process.

5. Data Security

We are committed to safeguarding your personal information through robust technical, administrative, and organizational security measures. Our data protection practices are designed to prevent unauthorized access, disclosure, alteration, or destruction of your personal data.
Key safeguards include:

• Encryption of data in transit and at rest
• Secure server infrastructure hosted in reputable data centers
• Access controls and authentication to restrict data access to authorized personnel only
• Regular monitoring, vulnerability assessments, and system audits
• Data minimization and secure data disposal policies
• Employee training on privacy and data handling best practices
  While we implement industry-standard protections, no system can be completely secure. In the event of a data breach, we will notify affected individuals and regulatory authorities as required by applicable laws, including PIPEDA and international regulations where applicable.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access and review your personal information
• Request corrections to inaccurate data
• Withdraw consent to data processing
• Request deletion of your information
• File a complaint with a privacy regulator
  To exercise any of these rights, please contact us at: info@purplestreams.ai

7. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience, track user behavior, and improve our services. You may disable cookies via your browser settings, but some features may not function properly.

8. Security Measures

We implement industry-standard technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, or destruction.

9. Links to Other Sites

Our services may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

10. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us, and we will take appropriate action.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.” Continued use of our services constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, or how we manage your data, you can contact us at: info@purplestreams.ai